Travel information / Terms and conditions of accommodation
The following terms and conditions form part of the accommodation contract concluded between the guest and the accommodation provider – hereinafter referred to as “BHB” – in the event of a booking.
Conclusion of contract
By booking, the guest makes a binding offer to the BHB to conclude a guest accommodation contract based on the Guest Accommodation Terms and Conditions. Bookings can be made verbally or in writing. Orders made by phone, email, fax, letter, or in person are binding even without written confirmation.
Prices and services
The prices quoted are final prices and include VAT and all incidental costs, unless otherwise stated. They apply per room; for package deals, per person. Optional and additional services may apply and be listed separately.
The services owed by the BHB therefore arise exclusively from the agreed services. Descriptions of the BHB, its amenities and services, and the accommodation in the BHB's brochures, host directories, or other documents are not relevant to the BHB's obligation to provide services.
Payment
The due dates for the deposit and final payment are based on the arrangements made at the time of booking. Unless otherwise agreed upon, the entire accommodation price, including fees for optional and additional services, is due and payable to the BHB at the end of your stay. Preferred payment methods: EC card or cash.
Payments in foreign currencies and by crossed check are not possible. Credit card payments are only possible if accepted by the BHB. Payments after the end of your stay by bank transfer are only possible with a written declaration of cost coverage at the time of arrival. Payment is due within 14 days. After this 14-day period, the guest will automatically be in default.
Cancellation and no-show (coronavirus-related cancellation)
Cancellations of bookings must be made in writing via email, fax, or letter! They must include the arrival and departure dates, the booked rooms, and the date.
There will be no charge for cancellations made up to 7 days before arrival, even due to COVID-19. Please be fair so we can maintain this policy in the future!
If your trip is uncertain or the likelihood of cancellation is high, you can also book a limited number of rooms at short notice on booking.com, hotel.de, or HRS.de. You can cancel at any time if the room rate is higher. In this case, the cancellation must be made through the respective online portal.
In the event of a cancellation, including a corona-related cancellation, from the 7th day before arrival, the BHB's claim to payment of the agreed price of the stay, including the portion of meals and the fees for additional services, remains valid (§ 535 Sentence 2 of the German Civil Code).
The BHB shall endeavour to rent the accommodation to another guest within the scope of its normal business operations, without any obligation to make any special efforts and taking into account the special nature of the accommodation unit (e.g. non-smoking rooms, family rooms).
The BHB must take into account any alternative occupancy and, where this is not possible, any saved expenses.
According to the percentages recognized by case law for calculating saved expenses, the guest or client must pay the following amounts to the accommodation provider, each based on the total price of the accommodation services (including all incidental costs), but excluding any public charges such as tourist tax or visitor's tax:
- In case of no-show without prior cancellation 100%
- For overnight stays with breakfast 80%
- For overnight stays with half board 70%
- For overnight stays with full board 60%
Taking out travel cancellation insurance is strongly recommended.
The declaration of withdrawal must be addressed exclusively to the BHB directly.
Customer obligations, termination by the BHB
Unless otherwise agreed, the accommodation may only be used by the guest for whom it was booked.
The guest is obliged to treat the accommodation and its facilities, as well as all facilities of the accommodation establishment itself, only as intended and with care.
The guest is obligated to immediately report any defects or malfunctions to the BHB and request remediation. Failure to report defects through negligence will void any claims made by the guest.
The guest may only terminate the contract in the event of significant defects or disruptions. They must first provide the BHB with a reasonable period of time to remedy the defect, unless the remedy is impossible, is refused by the BHB, or immediate termination is objectively justified by a special interest of the guest that is recognizable to the BHB, or if the continuation of the stay is unreasonable for such reasons.
Bringing and keeping pets in the accommodation is not permitted. Violations of this rule entitle the BHB to terminate the accommodation contract with immediate effect.
The BHB may terminate the accommodation contract without notice if, despite a warning from the BHB, the guest persistently disrupts the operation of the BHB or the execution of the stay, harasses or insults other guests or employees, or behaves in such a way that the immediate termination of the contract is justified. If the BHB terminates the contract for this reason, the BHB's claim for payment remains at 100%, and any savings made during the stay do not count towards the total.
Liability
The contractual liability of the BHB for damages that are not physical injuries is limited to three times the price of the stay, provided that the damage to the guest was neither caused intentionally nor through gross negligence by the BHB or if the BHB is responsible for damage caused to the guest solely due to the fault of a vicarious agent.
The BHB’s liability as a restaurateur for items brought in pursuant to §§ 701 et seq. of the German Civil Code (BGB) remains unaffected by this provision.
The BHB is not liable for disruptions in service provided by third-party services that are clearly arranged for the guest/client during the stay (e.g., covered wagon rides, museum visits, exhibitions, dinners, etc.). The same applies to third-party services that are arranged at the same time as the accommodation booking.
Limitation
Claims of the guest against the BHB arising from the accommodation contract, regardless of the legal basis – but with the exception of claims of the guest arising from tort – shall expire after one year.
The limitation period begins at the end of the year in which the claim arose and the guest becomes aware of the circumstances giving rise to the claim and of which the BHB as debtor would have become aware without gross negligence.
If negotiations are pending between the guest and the BHB regarding asserted claims or the circumstances giving rise to the claim, the statute of limitations is suspended until the guest or the BHB refuses to continue negotiations. The aforementioned limitation period of one year begins at the earliest three months after the end of the suspension.
Choice of law and jurisdiction
The contractual relationship between the guest or client and the BHB is governed exclusively by German law. The same applies to all other legal relationships.
The guest can only sue the BHB at its registered office.
For legal actions brought by the BHB against the guest or client, the customer's place of residence shall be the place of jurisdiction. For legal actions against guests or clients who are merchants, legal entities under public or private law, or persons whose place of residence/business or habitual abode is abroad, or whose place of residence/business or habitual abode is unknown at the time the action is filed, the place of jurisdiction shall be the registered office of the BHB.
The above provisions shall not apply if and to the extent that non-negotiable provisions of the European Union or other international provisions applicable to the contract are applicable.
