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Travel Information / Guest Accommodation Conditions
The following conditions become the content of the guest accommodation contract that comes into existence in the event of a booking between the guest and the accommodation facility – hereinafter referred to as “BHB”.
Conclusion of contract
With the booking, the guest makes a binding offer to the BHB to conclude the guest accommodation contract on the basis of the guest accommodation conditions. Accommodation offers can be booked orally or in writing. Orders placed by phone, email, fax, letter or in person are binding even without written confirmation.
Prices and services
The prices quoted are final prices and include statutory VAT and all additional costs, unless otherwise stated with regard to additional costs. They apply per room, in the case of package deals per person. Optional and additional services may arise and be shown separately.
The services owed by the BHB result exclusively from the agreed services. Descriptions of the BHB, its equipment and services as well as the accommodation in the BHB's house brochures, accommodation lists or other documents are not decisive for the BHB's obligation to provide services.
The due date of the down payment and final payment depends on the arrangements made at the time of booking. Unless otherwise agreed at the time of booking, the entire accommodation price, including the fees for optional and additional services, is due for payment at the end of the stay and to be paid to the BHB. Preferred payment methods: EC card or cash payment
Payments in foreign currencies and with a crossed check are not possible. Credit card payments are only possible if this is accepted by the BHB. Payments after the end of the stay by bank transfer are only possible if there is a written declaration of assumption of costs at the time of arrival. The payment target is 14 days. After these 14 days there is an automatic default.
Cancellation and no-show (corona-related cancellation)
Cancellations of bookings must be made in writing by email, fax or letter! They must include the arrival date and departure date and the booked rooms and be dated.
In the event of a cancellation, including corona-related cancellations, up to 7 days before arrival, there are no costs. Please stay fair so that we can keep this rule in the future!
If your trip is uncertain or there is a high probability of cancellation, you can also book a limited number of rooms at short notice on booking.com, hotel.de or HRS.de. Here you can cancel at any time if the room rate is higher. The cancellation must be carried out at the respective Internet portal.
In the event of a cancellation, including a corona-related cancellation, from the 7th day before arrival, the BHB’s claim to payment of the agreed price of the stay, including the share of meals and the fees for additional services, remains (§ 535 sentence 2 BGB).
The BHB has to try to rent the accommodation to someone else within the scope of its normal business operations, without being obliged to make any special efforts and taking into account the special character of the accommodation unit (e.g. non-smoking room, family room).
The BHB must allow for a different occupancy and, if this is not possible, offset the saved expenses.
According to the percentages recognized by case law for the assessment of saved expenses, the guest or client must pay the accommodation facility the following amounts, each based on the total price of the accommodation services (including all ancillary costs), but without taking any public taxes into account such as tourist tax or tourist tax:
– In case of no-show without prior cancellation 100%
– For overnight stays with breakfast, if necessary, 80%
– For overnight stays with half board 70%
– For overnight stays with full board 60%
Taking out travel cancellation insurance is strongly recommended.
The declaration of withdrawal is to be sent directly to the BHB.
Customer Obligations, Cancellation by the BHB
Unless otherwise agreed, the accommodation can only be used by the guest for whom it was booked.
The guest is obliged to treat the accommodation and its facilities as well as all facilities of the accommodation facility itself only as intended and with care overall.
The guest is obliged to notify the BHB immediately of any defects and disruptions and to request remedial action. If the notification of defects is omitted culpably, all claims of the guest are forfeited completely.
The guest can only terminate the contract in the event of significant defects or disruptions. He must first set the BHB a reasonable period of time to remedy the situation within the framework of the notification of defects, unless the remedy is impossible, is refused by the BHB or the immediate termination is objectively justified by a special interest of the guest that is recognizable to the BHB or for such reasons reasons the continuation of the stay is unreasonable.
Pets are not allowed to be taken along or kept in the accommodation. Violations entitle the BHB to extraordinary termination of the guest accommodation contract.
The BHB can terminate the guest accommodation contract without notice if the guest, despite a warning from the BHB, persistently disrupts the operation of the BHB or the implementation of the stay, he harasses/insults other guests or employees or if he behaves in breach of contract to such an extent that the immediate cancellation of the contract is justified. If the BHB terminates for this reason, the BHB's claim to payment remains 100% and saved services do not have to be offset.
The contractual liability of the BHB for damage that is not bodily harm is limited to three times the price of the stay, insofar as damage to the guest was not caused by the BHB intentionally or through gross negligence, or insofar as the BHB is solely responsible for damage incurred by the guest due to the fault of a vicarious agent is.
The innkeeper's liability of the BHB for items brought in according to §§ 701 ff. BGB remains unaffected by this regulation.
The BHB is not liable for service disruptions in connection with services that are only mediated during the stay for the guest/client as external services (e.g. covered wagon trips, visits to museums, exhibitions, dinner, etc.). The same applies to external services that are arranged together with the booking of the accommodation.
Statute of limitations
Claims of the guest from the accommodation contract against the BHB, for whatever legal reason - but with the exception of the guest's claims from tort - expire after one year.
The statute of limitations begins at the end of the year in which the claim arose and the guest became aware of circumstances justifying the claim and the BHB as the debtor became aware or should have become aware of them without gross negligence.
If negotiations are pending between the guest and the BHB about asserted claims or the circumstances justifying the claim, the statute of limitations is suspended until the guest or the BHB refuses to continue the negotiations. The aforementioned limitation period of one year comes into effect 3 months after the end of the suspension at the earliest.
Choice of Law and Venue
Auf das Vertragsverhältnis zwischen dem Gast, bzw. dem Auftraggeber und dem BHB findet ausschließlich deutsches Recht Anwendung. Entsprechendes gilt für das sonstige Rechtsverhältnis.
The guest can only sue the BHB at its registered office.
For complaints by the BHB against the guest or the client, the place of residence of the customer is decisive. For lawsuits against guests or clients who are merchants, legal entities under public or private law or persons who have their place of residence/business or habitual abode abroad, or whose place of residence/business or habitual abode at the time the lawsuit is filed is known, the registered office of the BHB is agreed as the place of jurisdiction.
The above provisions do not apply if and insofar as applicable, non-mandatory provisions of the European Union or other international provisions are applicable to the contract.